alterna

オンライン

INTERNATIONAL ORDERS
We also accept your order from overseas by e-mail in English and Japanese.
ORDERING
Please e-mail us at info@alternakobe.com with following contents.

mail

---Item Information---
Item Name:
Item URL or Item Code:
Color:
Size:
Quantity:

---Your Information---
Name:
Address:
Country:
Zip:
Phone:
E-mail:

We will send you a quotation for ordered items including shipping costs and a PayPal invoice.
PAYMENT
We accept your payment through PayPal secure server.
PayPal accepts most major credit cards.
Please follow the Paypal invoice we send you.
Click here for more details.

paypal

Please make the payment within 48 hours.
After the due date your order would be cancelled automatically.
Shipment will be held until we receive your payment.

All of our items are sold in Japan YEN. Please check out onlineCurrency Converter.
SHIPPING
We ship all ordered items from overseas using Japan's official EMS postal service.
Click here for more details.

send

We use standard EMS shipping rates. Its vary depending on the weight of your purchase and the destination of the shipment.
You can calculate rates and delivery days on Japanpost's webpage.

We send your purchase from Hyougo in Japan.
You can track your purchase once they have been shipped. We will give you a tracking number. The EMS webpage will show you where your purchase is by entering your tracking number.
CUSTOMS DUTIES AND TAXES
Please be aware that customs duties or taxes would be your responsibility to pay any additional charges.
we can not predict what these charges may be, please ask your country's customs department for rates and limits before placing your order.
RETURNS AND EXCHANGES
Please note that we cannot process an exchange or refund for All bargains.
Handpaited or handmade items may be uneven. Please be aware that they are not defective items.
We are not responsible for lost or stolen packages.
We do not accept the return of items if they have been washed or worn.
We will accept returns or exchanges only for defective items and incorrect items within 14 days of the shipping date. Please email us at info@alternakobe.com within 7 days of receiving your order.

Please e-mail us for more information at info@alternakobe.com
PRIVACYMAGAZINE
Copyright2011(C) ALTERNA All Right Reserved.